Shipping policy

Seller

Terms of Delivery for the Online Store. The seller reserves the right to unilaterally change these delivery terms without prior notice. Before placing an order, the customer is required to familiarize themselves with the currently valid delivery terms. If there are any issues with placing an order or delivery, please contact our customer service.


Urumi Tampere (FI31477004)

Kauppakatu 16

33210 Tampere

Phone: +358 41 315 7734


Email: tampere@urumi.store


Payment

As a payment intermediary, Visma Pay (Visma Payments Oy, business ID 2486559-4) is utilized in the online store, registered in the supervised payment institution register maintained by the Finnish Financial Supervisory Authority. Payment is made through the Visma Pay online service, and on the account statement and invoice, the payee appears as Visma Pay or Visma Payments Oy. Visma Pay facilitates the transfer of payments to the online retailer.

Payment is secure, as all information related to the payment transaction is transmitted using encrypted connections, ensuring that no external party can access the details of the payment transaction. The transaction is concluded between the online store's customer and the online store. The online store is responsible for all obligations related to the transaction. Learn more about Visma Pay: https://www.vismapay.fi/

Payment methods: Through the Visma Pay service, you can pay with online banking credentials, digital wallets, payment cards (credit/debit), invoice, or installment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local Cooperative Banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards, as well as Jousto, Alisa Invoice, and Alisa Business Invoice.

MobilePay: You can pay with your MobilePay wallet if you have allowed payments in online stores in the app settings. Payments made with MobilePay wallet are charged to the linked payment card. If charging the card fails, it is not possible to pay with MobilePay wallet in the online store.

Pivo: Terms of use are available on Pivo's website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto Invoice and Installment is a domestic service for making your purchases quickly and securely. Jousto is intended for individuals who have managed their financial matters impeccably. With Jousto, you get 30 days of interest-free and cost-free payment. After receiving the invoice, you can decide whether to pay it in full or in installments. With installment, you can pay for your purchases in up to 36 installments, starting from €9.90/month. The costs of Jousto installment are €3.90/month and a 19.90% credit interest. You can pay with Jousto for purchases ranging from €30 to €3000. The credit provider is Aurajoki Nordic Oy. Learn more about Jousto at www.jousto.com.

OP Invoice - A flexible way to pay for online purchases. Available to all bank customers. With OP Invoice, you can make purchases of up to €5000 and pay them off interest-free within 45 days. If you wish, you can split the invoice into several payment installments. Your purchases are conveniently visible in one place, helping you keep track of your spending. With the credit limit, you keep your consumption within the desired limits. Invoices are sent conveniently to your email. In our online service, you can see information about your use of OP Invoice and the total amount of your purchases. You can use OP Invoice if you are financially capable and over 20 years old, with Finnish online banking credentials. For more information about OP Invoice, visit: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

Alisa Invoice is a flexible and secure payment method suitable for all consumers over 20 years old for all types of purchases. If desired, you can split the invoice into smaller parts and pay it back in up to 60 installments. For more information about Alisa Invoice, visit: https://www.alisapankki.fi/ Alisa Business Invoice is a flexible and secure payment method for companies, suitable for all Finnish companies regardless of legal form. The buyer's right to purchase is fully verified digitally, and the purchase transaction takes only a few minutes. The company can choose a suitable payment period from three options: 14 days, 30 days, or 60 days. For more information about Alisa Business Invoice, visit: https://www.alisapankki.fi/

Contact information for the Visma Pay payment service: Visma Payments Oy (Business ID 2486559-4) Email: helpdesk@vismapay.comPhone: 09 315 42 037 (weekdays 9 am - 4 pm) Mailing address: Brahenkatu 4, 53100 Lappeenranta

When paying by invoice or installment, the due date for the invoice or installment begins 1-2 days after placing the order.

If you have any questions regarding payment, please contact your bank's or payment service's customer service directly.


Delivery and Delivery Costs

We use various delivery methods in the online store. Delivery methods and prices may vary based on the weight, quantity, and dimensions of the product. Delivery prices may also be dynamically obtained directly from the transport companies. Not all delivery methods may be available for all products. We do not ship orders outside of Finland.

You can see the current information on delivery costs and available delivery methods at the online store's checkout. The selected delivery method's shipping costs will always be added to the shopping cart total. We will deliver the order using the selected delivery method. The customer is responsible for ensuring that the seller always has the correct delivery address. Reshipment of a package incurs costs due to shipping and return, these costs are billed to customer.

Orders can also be picked up from our store in Tampere, located at Kauppakatu 16, 33210 Tampere. Pickup is free, but a handling fee of 5 euros will be charged for unclaimed pickup orders. The handling fee for unclaimed pickup orders will be charged via invoice.

Customers under 18 years of age require parental consent to place an order.


Delivery Time

We always aim to deliver all orders as quickly as possible, but delivery times may vary depending on the product or delivery method. We handle and dispatch orders during the store's opening hours. Any potential deviations in delivery times will be announced separately on the online store's website and on social media. Delays may be caused by peak seasons and holidays, such as Christmas, Midsummer, May Day, as well as during convention events.

We are not responsible for delays and errors caused by transportation services. We also do not assume responsibility for delays resulting from events beyond the seller's control, such as war, natural disasters, export or import restrictions, decisions by authorities, disruption in public transportation, or similar situations.


Returns and Exchanges

Products ordered from the online store have a 14-day right of return from the date of the order, unless otherwise stated in the product information. We do not accept returns after 14 days from the date of delivery. The customer is responsible for the postage costs for returns, except in cases where the product is faulty or damaged during transportation. Manufacturer-packaged blindbag minifigures, keychains, or similar sealed blindbag products do not have a return or exchange policy once the product packaging has been opened.

Before returning an order, the customer should contact our customer service to inform them of the return. Returns can be made for all products in an order or only for specific items.


The items to be returned must be:
- Unused, showing no signs of use or dirt
- In their original packaging and original wrapping
- Free from defects, in the same condition as when they were sent to the customer

The seller has the right to partially or entirely reduce the value of the product if the products have been used, have defects, original packaging is missing, or the products are not in the condition they were sold to the customer. The product packaging is an integral part of collectible items, so damages to the packaging will reduce the value.

Delivery costs will be refunded based on the lowest cost of the chosen delivery method.

Payment will be refunded using the same method as the original order payment. If this is not possible, an alternative method for the refund will be arranged.

If a package is damaged during postal delivery, a complaint must be made to the post office immediately. We do not offer exchanges, discounts, or compensation for damages and wrinkles that occur during transportation. If you are concerned about the condition of the box, please send us an email.


Customer Service

Please always contact our customer service in case of any issues or problems.